Reviews

***** Called 2 Serve Heating and Air is rated 4.9 out of 5 stars, based on 86 reviews!

  • *****

    This past Saturday was the hottest night that I can remember in San Diego. So hot that I barley slept a wink and found myself leaving the usual comforts of my bed to curl up on the tiled entryway of my house in search of cooler ground. Why not turn on the AC, Brad? Great question! When I went to pump the AC I found my thermostat blank and not reacting to my excessive cursing and frantic pushing of buttons.

    Yelp to the rescue! Early Sunday morning had me hitting the "request a quote" button when searching for someone to come out and give my broken AC a diagnosis. Ten businesses were contacted and eight replied with Called 2 Serve ringing out as my favorite after a ten minute phone conversation. Carl wasn't able to pay me a visit until Tuesday but seeing that the weather had substantially cooled down I was okay with waiting a few days. Hell, the other guys were giving me estimates of 7-10 days... nah man, Carl gets my biz.

    When Carl cruised up he was quick to jump into action. The problem turned out to be fairly minor, a broken thermostat, which was replaced along with a filter change in about thirty minutes. Easy-peasy.

    Carl is trustworthy, kind and reliable. Do I want to see him again? Nope! No offense but if Carl comes walking through my door it's because my AC is broken, I slept on a tile floor and sweated out all my expensive booze. I like you, Carl, but I like my AC working a lot more!

  • *****

    Call 2 Serve should be "Call 5 Serve" -- five STARS that is. Working late in the evening, Carl got my old AC working with a new fuse and a new thermostat . I was worried when the fan didn't spin in the AC, then when he got that spinning the compressor didn't come on, then when he got that working the house fan didn't come on....but it all worked in the end. Great service!

  • *****

    People like Carl don't exist anymore. So incredibly glad we found him. On his own initiative, he stayed after hours and made multiple visits to our home to fix our AC system. We had had no fewer than 5 other techs out to diagnose our issue, but none (other than Carl) were willing to dedicate the time necessary to actually figure out was wrong. Carl takes pride in his work, won't over charge you, and will stick around until the job is done. Incredible customer service.

  • *****

    I recently purchased three Pioneer ductless mini-split air conditioner units for my home. I did some research on yelp for a contractor to install them for me and received several quotes...some declined the work because I did not purchase the units through them.

    Carl is the owner of Called 2 Serve Heating & Air Conditioning and he came out to my house and took some measurements & notes and sent me his proposal a couple of days later. He was very friendly to work with and his proposal was reasonable and came with a 2-year warranty on the labor. I liked the idea of working directly with the business owner and Carl was available to do the work within about a week after signing the contract (just in time for the summer heat!).

    The day before the scheduled installation Carl came by my house again to double check the units I had ordered and to make sure he had everything prepared on his end. The installation of three units was completed in one day by Carl and his two assistants. He even came back the following day at my request to make some minor adjustments to the drain lines. I am considering purchasing a fourth unit in the future and will certainly call Carl for the installation. Glad I went with Called 2 Serve!

  • *****

    Carl is the real deal!!!!! He was able to come out and service our AC and we could not be happier! He was VERY courteous, prompt and an all around good guy. He gave us options and fixed a small issue we had quickly and for an AMAZING price. If you are in the market for servicing for new heating/cooling do yourself a favor and call him!!!!!!!!!!

  • *****

    Carl did a great job for a great price. He worked with my budget and personally saw the job through to completion in a tight space that required creative thinking.

  • *****

    Carl is GREAT!!!! Even though he was extremely busy the day I called, he came out after hours just so I could have heat. Honest, Professional, Personable. He really does serve! Highly recommend.

  • *****

    I am 9 months pregnant and our air conditioning broke. We had someone come in and give us an estimate for $1,000 to fix it, but recommended replacing the entire unit for over $3,000. After unexpected medical expenses, we realized we couldn't afford it. I found Carl on YELP. He was so kind, arrived right on time, and within 30 minutes had our unit running for only $95. What a relief and a blessing! Carl is a hard worker, very friendly and honest. Don't go anywhere else....

  • *****

    Carl & his apprentice arrived on time and were friendly & professional. Carl proceeded to crawl under our house(no small task) and repair our A/C duct work. In & out in less than an hour...highly recommend..

  • *****

    I had a really great experience with Called 2 Serve. When I phoned Carl, he was in the neighborhood. Ten minutes later, he was looking at my AC, and an hour later he had fixed it. His explanations were informed, clear, and on point. Highly recommended.

  • *****

    I called this guy at 7:20 am. He came to my home an the problem was fixed by 9 am. Now, luckily he was just finishing up another job very close to my home but he squeezed me in and took care of my air conditioning that quickly. He was a nice guy and his price was reasonable. What more do I need to say.

  • *****

    Attention, all HVAC contractors in the SD area, this is the business man you should emulate. In our experience, his rave reviews are justified. Reliable, honest, knowledgeable, polite, reasonable. Serviced the floor furnace in our 1925 house, diagnosed problem, replaced the thermostat. A quality contractor is such a treasured find, so glad to have met Carl - thank you Yelpers for the referral!

  • *****

    Carl well deserves all the great ratings he gets here. As a rental owner I have fair experience in dealing with service companies of one kind or another. Carl is as good as anything I've seen. Sensing the heating problem needed a quick solution, he even came out in an evening. He let me know quickly what the problem, what the needed parts were, and what the cost would be. He was fast and efficient in coordinating his three needed visits, always available on the phone, always reliable on his time estimates. It doesn't get better than this. What a contrast to other vendors that I sometimes have to deal with.

  • *****

    My wife and I just purchased a home in North Park and, after moving and painting in the house for a week during our heat wave, the first thing we wanted to do was purchase an A/C system for the house. We called Carl at Called 2 Serve based on his Yelp reviews and we are so thankful that we did. He was able to come by and analyze our existing furnace, electrical, and ductwork to determine that we could add an A/C to our system without too much fuss. He was extremely helpful and patient in explaining our options. His rates were very reasonable, but most importantly, he impressed us with his ethics and honesty. As small business owners ourselves we really appreciate someone who shares our values when it comes to the work you do, and Carl did so in spades. His team arrived, as scheduled to install the A/C and were efficient and professional. Nothing quite as satisfying as when they say that they're done, and you go to the thermostat to check, and the system immediately comes on and you start feeling that sweet, cool air. I wholeheartedly recommend Carl to anyone looking for any A/C or heating service. Couldn't be happier!

  • *****

    Carl is the sole proprietor of Called 2 Serve, and it's obvious he really cares about his trade and quality of work. Scheduling was easy, and he provided updates through the day on when he would arrive. My dusty old furnace had taken on a mind of its own and Carl systematically troubleshot the problem, fixed it, and cleaned it to boot! Great job and impeccable interpersonal skills with competitive rates. Thanks Carl!

  • *****

    I called Carl to diagnose my wall furnace. He was available and came out within a day or two. He quickly diagnosed the problem and gave us options. He is easy to work with and very communicative.

    I would definitely recommend Carl for future HVAC work.

  • *****

    Carl was between appointments and was able to come to my house immediately! He diagnosed the problem quickly, installed a new thermostat (and showed me how to set it), fixed my filters, checked all the vents, and left everything cleaner than when he showed up. I'll definitely use him again!

  • *****

    The heating and AC unit was not working at all. I called a couple of the big advertisers (white glove guys, home depot) and I got quotes for thousands of dollars because 'it was not repairable'. They recommended I replace the unit. But Carl, within minutes of arriving, determined the thermostat was wired incorrectly!!! I found an honest, polite, friendly guy who likes his job! I am so glad I called Carl! I highly recommend him.

  • *****

    Another incredibly satisfied customer. Our realtor Matt Capron referred us to Carl & I can't tell you how pleased we are with the recommendation. He is punctual, courteous, knowledgable & best of all HONEST. Unlike so many unscrupulous competitors in this industry (ahem, a particular 'White Glove Guy' experience comes to mind), Carl will give you a more-than-fair assessment and work estimate. Rest assured, he's one of the good guys out there. A true professional & highly recommended.

  • *****

    I am a property manager, and I hire Carl to do all my HVAC work in my properties. It was so nice to find an honest, hardworking HVAC guy. He is a crucial part of the success of our company, and he does great work.

  • *****

    You know how you feel when you find a uniquely qualified repairman and you want to spread the word? Carl's that kind of guy. He's like the In-N-Out Burger of A/C installers: He's not as big as the McDonald's' of the world, but his quality AND prices run circles around the competition.

    First, his prices are ridiculously low. Call twenty different places around town. You won't find a cheaper price. When I compared Carl's price for demo, a/c unit, and install to another company, the guy from the other company said, "I can't even get an a/c unit for that price. If he'll do all of that for the price quoted, then go with him." And I did. And I don't regret it.

    Second, Carl's work was top notch. He and his crew came and worked like mad men during the entire two days it took (He moved my AC and furnace from the hall up into my attic). These dudes were working during that huge heat wave and never got lazy. It's nice to see good, old fashioned work ethic.

    Finally, Carl's just a cool guy. Not that it's a huge factor in choosing an installer, but, Carl is just a really nice person. The kind of guy that you want to stay for dinner after he's done, so that you can just shoot the breeze.

    Quit reading 500 different posts trying to figure out who's best. You've found the guy that you need. Just call him. You'll be glad.

  • *****

    I wanted to have central A/C installed in my house which is 20 years old, but was set up for it. Even though I already had some of the equipment for him to install, Carl was happy to provide a competitive quote quickly. He showed up the same day to verify that there wouldn't be any surprises. His crew showed up as scheduled two days later to perform the install.
    They ran into a problem at the end of the day when it appeared that there was a blockage someplace in the system. We discussed what it could be, but didn't know for sure. Instead of throwing in the towel and coming back another day to disassemble the circuit for testing, Sam (lead tech on the crew) stayed late and figured it out. I now have hot and cold air blowing out of my vents!
    Called 2 Serve provides excellent customer service, highly competent technical service and Carl doesn't pressure you into anything you don't want. I'd highly recommend these guys.

  • *****

    Carl and his crew installed a split ac/heating system for our garage apartment. When I asked him to come by for an estimate, he came the next day a 7am to fit my schedule. Carl was personable and professional. His estimate was the lower that the other one we got for the exact same product. His crew came the next week and installed everything in less than a day. They cleaned up afterward which was nice. We will use them again. Highly recommended.

  • *****

    Used Carl last year for leak repair and called him again this time when unit was not cooling as it should be. Carl came out the next day and figured put my problem was a clogged water line (a week later, the building sent out a memo suggesting tenants jet their pipes). Carl cleared the line and did a full system check just to make sure everything else was working properly. Now my AC is back to cooling and my dog & I couldnt be happier (especially given the recent heat wave!). All this was done in under an hour and cost very little! Thanks again Carl, you have a customer for life as I said before!!! Highly recommend Carl for his expertise & very fair pricing!!!!

  • *****

    UPDATE: Carl called me back a few minutes ago and said he'll make it right. I'll leave this here and update it depending on the outcome.

    So I pushed this up to 4 stars, and would actually do 4.5 if the rating system allowed it. Carl came today to take a look at the A/C unit, free of charge for the missed appointments. Turns out somebody just turned off the roof unit (weird?!), so he just flipped the switch back on. Paid him half the regular price for a service call since he did take the time to come out here and I won't be needing further servicing. I'm just glad that more expensive repairs won't be necessary, and I really appreciate the quick service and honesty. Would be five stars if it wasn't for the missed appointments.
    ____________________________________________
    I usually vote/rate with my feet (or money, in this case), So this is my first bad review, which I'm writing because Called 2 Serve stood me up not once, not twice, but three times! Let me start from the beginning.

    So the air conditioning unit in my condo broke down the previous weekend, and I was looking for someone to take a look at it sometime last week since it's getting pretty hot here in SD. Looked up different companies on yelp and called around, but the ones I contacted either didn't do condo a/c units, was fully booked, or apparently didn't like the parking situation in Mission Valley. Finally, I got to Called 2 Serve. Spoke to Carl, who sounded every bit as friendly and trustworthy as the Yelp reviews made him out to be. Had a time slot on Wednesday morning. Fantastic! Tells me about the $90 service trip charge for the diagnosis trip, which would be applied to the repair fee if I went with Called 2 Serve. Okay, sounds reasonable. Make the appointment.

    Come Wednesday morning, I receive a call from Carl, apologizing that no one could make it because he was double-booked. Okay, no problem, I understand. Mistakes happen, thanks for letting me know. Then Carl says there's availability in the afternoon, in the 4-6 slot, and that someone will call beforehand with a more exact time so I'm not just sitting on my hands at home. Okay, cool, very reasonable and very considerate. So much better than Comcast service contractors (the ones that tell you they'll be there anytime between 10 am to 4 pm).

    Anyway, 4 pm comes. No notification phone call that Carl promised. It's alright, I'm doing laundry so will be home anyway. Do laundry, watch some netflix. Next thing I know, it's 6. No show?! Okay... Guess I should find someone else. So I go out to eat with a buddy of mine. Get a call at 6:20 from the technician assigned to me (not Carl), who apologizes and said that his last job went way over and asked if he could come at 6:40. I'm not too happy at this point. Could've told me way beforehand that you couldn't make it. Good thing I had chores to do. But fine, people make mistakes, I like small businesses, Carl sounded nice and gave me heads up before, etc. etc. Tell him that I'm out of the house eating dinner, so won't be home at 6:40. He says he'll check in with the higher-ups and call back later. I'm skeptical at this point, but he does call me later, and asks if we could reschedule for Thursday. I'm flying out, so I say I can't, and ask if there's time on Monday. He says yeah, how about around the same time (4-6 pm slot)? I say sure, I'll just work from home.

    And now it's Monday. It's 6:12 pm now and I'm sitting in front of my computer. No show. Again. I called the technician at 4 to check to see what time he was coming. Didn't pick up, so I leave leave a message. Tried again at 6. Nothing.

    I normally give second chances since everyone makes mistakes. And I normally don't write reviews because I'm lazy. But this is completely unacceptable. Three times!? Thank you, Called 2 Serve, for wasting my time.

  • *****

    Carl called me the day after I posted my first review and apologized for letting my quote fall through the cracks. He made no excuses and I appreciated him acknowledging his mistake and trying to make it right. We set up a time the next day for him to come out to look at my system one more time and he got back to me the next day with an estimate for an updated system and a separate estimate for the additional vent I requested. While I have not done any work with him as of yet, the estimate he provided was very competitive and he made a sincere effort to take care of me and get me the information I requested very quickly. I will update this one more time if I move forward in the spring with a new system. I will not hesitate to give him a shot when I replace my system.

  • *****

    Called 2 Serve is great!

    Carl and his worker were prompt, professional and very helpful. They identified and fixed my problem within minutes and were out the door in a half hour at the most.

    Its good to know that in the future i have a service professional i can count on to get it done. I would definitely recommend them to anyone looking for a great heat/air company that won't break the bank or give you the run around.

  • *****

    Carl is the most ethical and conscientious repair person I have ever had the pleasure of working with. He obviously takes great pride in his business and he sincerely wants to serve his customers. In addition, he is so personable that you would want to call him "friend". He recently installed a new heating and air conditioning unit for me and his price was very reasonable. Not only is Carl's work ethic exemplary, but so is that of his crew, Jose and Carlos. They were meticulous in their work and were able to trouble shoot problems unique to my house. Without hesitation, I would recommend Called to Serve to anyone with AC or heating problems.

  • *****

    Couldn't be happier with the way these guys worked out! After 2 weeks of tying to get someone to my shop to fix the AC with many failed attempts, I finally called Called 2 Serve. He explained to me that he could fix my problem and made an appointment. It took about 30 minutes to fix and I was very informed the whole time of what the problem was and what he was doing to fix it. Great customer service, great attitude, great price. I would recommend these guys any day of the week and will call them FIRST the next time I need HVAC guy.

  • *****

    Wonderful! Carl came out with his son and son's friend, and they were very personable and professional. He gave us an estimate, and even said that our existing duct work might be ok, but that if we felt the house wasn't cooling down enough after he installed the unit, we might need to upgrade; the choice was ours. Either way, he quoted us ahead of time on both jobs, and both quotes were way below the competitors. He then came out right away with 2 of his workers, asked first if I was ok with his them working the unit first, and within 2 hours they were done! The AC unit works great along with the existing ducts! Yay! I have already recommended Carl and his services to friends and family. Thank God for good people and businesses that still do honest and great work!

  • *****

    Used them to replace my old furnace and add ac unit called about 6 other places before deciding to use Carl and his company glad I did. Very fair pricing good service and I was able to speak with the business owner directly.
    I would suggest Carl to anyone with heating and cooling needs.

  • *****

    Working with Carl and his crew was a great experience! When I called to schedule an appt for an estimate, he was between calls but willing to come out of his way and see us immediately. His quote was very competitive; he was extremely professional and humbly wanted to serve. His crew arrived on time to remove the old furnace and install the new one. They were also polite, neat and left the area more tidy than they found it. I would highly recommend them.

  • *****

    I needed AC recharge help for our North Park condo with a 25 year old AC unit and had no experience with any company. I called Carl after reading these reviews. He was as responsive, accommodating, and professional as described here. I told him the lbs of refrigerant listed on my unit, he gave me an estimate for the leak seal bottle, refrigerant, and labor. He was on time and thorough. The final price was $30 less than quoted. AC was taking 2 hours to drop 5 degrees. Now it'll drop 15 in about as many minutes. Thank you, Carl.

  • *****

    Called at 9 am for service because my AC btoke down and inland weekend temperature is expected to reach over 100 degrees. Left a message and called other services, none of which could service us today or even in the next few days. They called back around 11 am to say they would be here at 5 pm.

    Jeremy and Carlos, who by the way were very friendly, showed up a couple of minutes early and immediately knew what the problem was. The capacitor exploded burning some wires and filling up part of the unit with fluids.

    They replaced the parts, fixed the rest, and 30 minutes later it was done. The AC is working and 15 min later it's already 4 degrees cooler.

    Awesome service. I would recommend them to anyone that needs AC repairs

  • *****

    Our air conditioning unit failed on a recent hot day. I called a few HVAC repair services in the evening and Carl was the only one that answered. He was great to talk with on the phone and scheduled a time to come to our house.
    I was not home during his visit but my wife had so many great things to say about Carl that I wanted to share here. Carl called ahead to let us know when he will arrive. Very punctual. He accessed the HVAC unit on our roof and quickly identified the problem. After a thorough inspection and repair, he was able to give an update on the condition of all the parts, changed our air filter, and inspected interior vents.
    Overall, very professional and courteous (a quality our family really appreciates). His labor rate and parts were reasonable. We will certainly use Called 2 Serve again and will also recommend to neighbors and friends.

  • *****

    Poway, CA Carl was prompt on his appointment time and fixed the issue within 30 minutes. He was very good about explaining the repair and how the furnace worked. My engineer husband was very satisfied and kept commenting on how personable he was. This is Carl's own company so he gives 110% to customer service and satisfaction!!!!

  • *****

    Carl just left our condo in Downtown SD and we couldn't be more thrilled and relieved! This week has been unusually hot for Downtown (80's) and our air conditioner decides to stop working today. As promised, Carl arrived within 30 minutes and quickly solved the problem, he admitted it was a challenging issue but there hasn't been a problem that he hasn't been able to figure out! We have a 16 month old son and he said he couldn't let our baby deal with tonight's heat so he was determined to figure out the issue..Carl is a life saver! He's so amazing, considerate and just a great guy! Thank you Carl, you don't know how much we appreciate you!! The issue by the way was a clogged water line that was interfering with the power to the hvac unit. Thanks again Carl, we can now sleep well tonight!

  • *****

    After our great experience with Carl on a furnace repair, we turned to him again when we gave into the heat and decided to finally have air conditioning installed in our home.

    Carl came out and did a thorough investigation to be sure there'd be no issues with adding AC to our existing equipment. He quickly provided an estimate and answered all of our questions promptly & professionally. The price was right and we were very confident in Carl to get the job done right.

    When we were ready to pull the trigger and make an appointment, Carl was able to schedule the installation for less than two days later, despite an on-going heatwave. Mark the lead installer and the other two crew members arrived on time and were also very friendly, professional, and competent. They installed everything according to our preference and explained the process clearly. A few hours later, our home was cooling down from almost 100 degrees indoors to a downright chilly level!

    We thank Carl & his crew again for their excellent service and do not hesitate to recommend them to anyone with any HVAC needs.

  • *****

    Carl is a fair & honest guy. He worked on our heater last winter & even called the next day to make sure all was well. He came out today to work on our AC unit & got it fixed in less than 20 min. He rates are super reasonable. I would highly recommend Carl for all of your HVAC needs!

  • *****

    Carl and his crew truly has a "called 2 serve" attitude. They are priced well too. I am glad to have known them.

  • *****

    We had called around to several different companies and had a lot of contractors out to the house. Carl was very easy to talk to and helped us through the entire process. He even got the permit himself to save us the time. Although Carl wasn't able to make it out for the removal of the old unit or the installation of the new, Sammy and his team, did a great job. Edrick, his subcontractor for the drywall also did a great job. He was able to come out the next day and patched the wall perfectly. He was also very nice and really easy to speak with.

  • *****

    Called up Carl since he is killing the reviews here on Yelp. I told him my Carrier AC unit in my condo was working but there was a puddle of water developing around where its suppose to drain down the PVC pipes and out of the building. Easy way to flood your downstairs neighbor's or mark up their ceiling with water stains at the very least. So i wanted this fixed asap.

    He told me he can fix and gave me a appt the next day but that if I had my own wet/dry vac that its a super easy fix.

    I asked a few people at my complex and the HOA president had one I could borrow.

    So it cleaned up real nice rotating the blow and then the suction. It was hard to suck up the grime so i ended up using a spoon to gather all the sludge that was blown out of the PVC drain setup. I ran it for testing purposes and it drains perfect.

    Thanks Carl!!!! No visit needed. I feel like I owe you one so I wanted to spread some love on Yelp for you.

  • *****

    As all of the other reviewers are saying, Carl is fair, honest, reliable, and personable. Dealing with a repair person can be a stressful experience, but Carl's trustworthiness and conscientiousness came across right away and it really felt like I was hiring a friend. He explains everything as he is doing it, and seems dedicated to finding the most cost-effective route.

    "Called 2 Serve" is a very appropriate name for Carl's business. Not only is he a Veteran, but it's clear he has strong personal values and a dedication to serve others. Carl is more than just a great HVAC repairman - he's also a good person. I would recommend him to anyone.

  • *****

    I didnt know who to go to or what to look out for when looking for someone to check and diagnose my Ac problem. For months ive put off getting my ac fixed and asking my landlord. Finally on monday i called and explained my situation about my ac problem. I was happy they were able to fit me in the next day after my work.

    Jerry and Carlos were the technicians that came to my place and after i explained to them what was wrong they new exactly where to start and what to look for. I had a blown transformer and they found out that there was no fuse to prevent the transformer from blowing up like that.

    They were able to fix it and was done in an hour, tops!

    I was so grateful for them coming out so late and fixing my problem. Definitely recommend this company if you are having ac or heater problems.

  • *****

    Thanks to Jeramy & Jerry. Great maintenance service on my home A/C unit.

    I've used 2 of the best known companies in the past, but no more. These men were professional and competent. Charge was very reasonable.

  • *****

    Click. Silence. Always frustrating when it's finally cold enough to use your wall heater and it doesn't work.

    The review is a few months late, but Carl responded quickly to get my heater up and running for its first use of the year. Even took the time and effort to check the roof vent just to make sure there wasn't a blockage.

    He's a former Navy Machinists Mate and total professional - hence Called 2 Serve. Responsive, North Park area, affordable, safety focused - Carl will make it happen!

  • *****

    AWESOME customer service. Carl was out-of-town and referred me to his partner Jeremy, who came by the next day. Jeremy was not only a very cool guy in general, but was extremely practical, professional and honest. He even persuaded me *not* to buy an expensive repair part, as the whole unit itself wouldn't cost much more, and that I should just wait til the sucker died to go ahead and do that. As I said, honest.

    Great overall experience. Can't recommend these guys enough.

  • *****

    I contacted Carl hoping to get same day service on my AC unit. Sure enough, without hesitation, he came through. Carl explained everything that needed to be done, gave me a very accurate ETA on completion, and gave me a great price break. In a world full of price gouging, it was nice to receive this service from an honest individual who wasn't trying to rip me off. My recommendation to you? Contact Carl for all your AC/heating needs. He will not disappoint!

  • *****

    My A/C unit and heater had been broken for over a year, and I was procrastinating making the call to get someone to look at it. I'm so glad I found Carl and finally got it taken care of. I sent him a message through the website and got a call from him 10 minutes later. He was able to schedule an appointment for the next morning (even though I had to call back a couple of hours later and reschedule the time due to HOA roof access hours). He arrived on time and within 30 minutes my A/C and heater were running again, and all that for a very reasonable price. Apparently I had just wired the thermostat wrong when I switched it out. Thank you Carl!! Now I know who to call next time I have problem, instead of waiting over a year.

  • *****

    Carl was great! I yelp messaged him my needs and got a call back 5 minutes later. I have two units in a 4plex that needed service. Carl came out the next day was able to successfully resolve both issues (different problems) on the 1st visit. Glad to keep in on the top of my rolodex for HVAC service.

  • *****

    I called to have them look at some broken electric heaters. He was prompt to my emails and the time. He was very honest about what needed to be done and basically said a handyman could do it and I needed to do some leg work. I think they are honest and straight shooters.

  • *****

    Carl rocks. Carl deserves all the stars Yelp has to offer.

    So, on the coldest day we've had all year, the furnace in our condo stops working for no obvious reason. I tried replacing the thermostat....nothing. I tried resetting the pilot light...nothing.

    I was out of ideas, so I went to Yelp for help. I found Called2Serve, rang them up, and was immediately greeted by Carl.

    I explained my situation, and Carl told me that the recent spate of windy weather probably set off the furnace's backdraft sensor. He patiently stayed on the phone with me while I unscrewed the front panel of the furnace, flipped the backdraft sensor switch to its neutral position, and -- voila! -- I had a perfectly working furnace again.

    I now have a working furnace and spent ZERO dollars achieving it -- all because Carl is an awesome, stand-up, honest, and fantastic guy.

    Next time I need any type of heating or AC work done, Carl will be the man I call!

  • *****

    Carl is AMAZING!!! I have used him a couple times now and he has always given amazing service. He is extremely knowledgable, trustworthy and very responsive.

    On two separate occasions he has helped me fix a problem over the phone when he could have easily came out and charged for a service call. I'm so glad I found Carl he is the best!!!

  • *****

    Carl, the owner of Called 2 Serve, is as kind and honest as they come. He is accommodating, helpful and prompt. His team does the work quickly and they do it right. On top of that, he provided us with the options we needed to make our project fit our needs and our budget. Highly recommended!

  • *****

    Just had an excellent experience with Called 2 Serve. Our forced air gas furnace has been acting up the past few weeks and finally stopped running. Called Carl on Friday evening, and he was able to work me into his schedule the next day. He immediately diagnosed the problem and had it up and running in no time. No muss, no fuss, got the job done. Super friendly guy too. Highly recommended. This one's going in the Rolodex.

  • *****

    Can't say enough about Carl. He has serviced my A/C and heaters in several properties and just replaced a very old A/C unit for me today. He's knowledgable and based on some simple repairs, definitely does not make you pay for unnecessary work. His A/C replacement today was a fair price for the work involved (top of a 3 story building) and he sent me photos of the completed job. I trust him, and I know I can leave any project completely in his hands. Give him a call if you have heater or A/C issues.

  • *****

    Great company and deserves the 5 star rating!
    We had two very old air conditioners and heaters to replace, one was not even working at the time. The painstaking process of calling and setting up appointments with various companies began. We met with the companies from Costco, Lowe's and another large company-all of them sent out sales people that came up with very complicated estimates a discount if you or any family member is in the service etc, or some other line meant to give you the impression you were getting a good deal (they were all totally over priced).
    I finally decided to call some smaller independent companies and used Yelp to help me decide on a few. Fortunately I called Carl, from Called 2 Serve, he gave us a straight forward bid to replace both the condensers, heaters and coils, he also included replacing the ducts
    which were in need of a change. As it turned out his bid was by far the fairest and we both felt he was not only a really nice person but totally honest and competent.
    We are so glad we selected him, the crew showed up and laid drop cloths everywhere they were walking and working (one unit was in the attic) they worked quickly removing the old units and installing all the new ones. It has been just under a year now and I can't tell you how wonderful it is to be cool in the summer heat and warm in the winter. Thank you Carl!
    If you are looking to replace your units you can be sure you are in good hands at a price that is fair. What a pleasure dealing with an honest company!

  • *****

    Excellent! Who would use anyone else. Really, after calling around and getting ripoff pricing from HVAC companies, and seeing other companies horrible reviews, I was referred to this company because of the type of unit that I have. Carl is great. He called when he was on his way, he explained everything about my unit. He drained and unclogged a drain from the ac and didnt charge more. He took his time, and was careful of the fine furniture i have, and cleaned up. Carl is clean and very professional. We had some good laughs too. He charged $120 for my 2 units. I'm down town in a high rise so I was getting prices for $250 and up plus time because some shy away from working here. Plus I got a coupon on yelp.
    The great thing is I have a reliable person to service the unit in the future. This is where reviews matter. That's why the odd name. He is called to serve. Thanks Carl!

  • *****

    These guys do great work! If you are looking for air conditioning repair then this is the place to call. They're on-time, clean, won't waste your time, fair in price and do a tremendous job. Don't waste any more of your time asking around and researching an air repairman. Just call them and get the repair done right!

  • *****

    A few summers back, my condo's AC went out... in the middle of a massive heatwave, Carl managed to fit me in and tried to nurse the unit back to health - when another contractor might have just told me to replace it, he tried to help me so I wouldn't cook to death in my own flesh. Ultimately, I did need the unit replaced (it was from the age of punch-card computers, so no surprise there) and of course I called Carl for that. Can't say I was anything less than thrilled with the whole process - when the unit needed service, Carl came right out and solved the problem. He stands by his work, does a great job, and I wholeheartedly recommend him.

  • *****

    Carl and his teammate Chris were amazing. Best price in-town, super friendly, nice demeanor, professional in appearance and timeliness. I like that he was open with me... others I spoke to would not break down the parts versus labor amounts on the installation, and happened to be almost 40% higher in price. Now I see why, all of that money would have gone into their pockets for the same system. My tenants say that the Trane unit Carl installed is working fast and keeping them very cool. His work carries a 2 year warranty (and my unit itself has a 10 year). 10/10 for Called 2 Serve.

  • *****

    My home has a 35+ year old furnace and air conditioner that has been on its last legs but keeps on trucking. The previous company I used to service the furnace was expensive and caused more problems then they solved, including forgetting to connect a few wires from a thermostat replacement. I called Carl expecting hoping it wasn't a major problem. Within 15 minutes Carl noticed it was a simple fix caused by the previous company and had the AC up and running without hurting my wallet. Carl could have charged me a lot more but he was honest and incredibly knowledgable. When it comes time to replace my Furnace and AC Carl and Called 2 Serve Heating and Air Conditioning will the be first place I call.

  • *****

    I had a strange problem where water was leaking out the side of my house every time I ran the AC. I didn't think anything of it until the stucco started crumbling and changing color. Red Flag. Called 2 Serve Heating & Air Conditioning was the top search result for air conditioning repair in my area so I scheduled an appointment with a friendly woman over the phone.

    Carl arrived punctually and was very thorough in his assessment. He quickly figured out the problem and took care of the issue. He was very friendly and likable and answered all my questions. I've saved his number in my phone in the event that I have another issue. Thank you!

  • *****

    ***THIS IS THE AIR CONDITIONING / HEATING COMPANY YOU WANT***
    ***-------------------------LOOK NO FURTHER-------------------------------***

    no need to read dozens of Yelp reviews, you are now stoked to have landed on
    "Called 2 Serve" explained:

    If I could I would give this business 10 stars! I just found Called 2 Serve this morning on Yelp and gave Carl a call. It was forecast to be 92 degrees and I decided to bite it and get my a/c checked out. It seemed to have stopped working 2 + years ago.

    My condo is on the top / end in my complex and it gets so hot during these months my plants started looking at me crooked like, "do something! we're dyin' over here".

    So- to my surprise they were able to come out today! Within a short time Jeremy diagnosed the issue to be a fuse and also showed me that the wiring inside my place for the unit was not done properly...and he fixed it. He installed a fuse and waLaH! When I say I am at home and chillin' I really mean it!!

    I don't want to quote prices- I will just say that this business is reasonable. All this work was completed for as much as some service calls would cost you. Not kidding! Jeremy is super knowledgeable and fast. Thank You Called 2 Serve!

    ok, I am now freezing...brrrR!

  • *****

    Called 2 Serve added an Air conditioning condenser and coil to our central heating system. I was very impressed with Carl throughout the process. He was prompt on coming over to provide an estimate, did some research to match my existing unit, followed up when he said he would, and coordinated his crew on installation day. When we ran into some issues (yes, it happens!); what impressed me the most was the professional way he worked through them and left me feeling like this guy really cares about a quality service and making his customer happy. I will definitely use him again and recommend him to anyone who asks.

  • *****

    Great service! Will be having them back again to recheck and change my AC filters in a few months. They actually came when they said they would. They were very professional, courteous and knowledgeable. Would highly recommend for your AC needs.

  • *****

    My husband bought a heat pump system & other projects kept getting in the way of the install so it sat and sat AND sat. When he got sent out of town for 3 weeks for work I started dialing. I called 5 other companies only one of which would install a system that they didn't sell, but they wouldn't guaranty their work (I understand not guaranteeing a system they didn't sell but not guaranteeing their work sounds suspect?) I found Carl and his team on yelp and couldn't be more pleased with the work they did. Jose and Carlos were both professional and friendly and my HVAC system was installed within the day. Carl did not try to upsell me, made sure the system was sized correctly for our house and informed me of all options & future maintenance (when to change the filter etc.) They accommodated my schedule for the install & even put up with the barking rescue dog! And the work is guaranteed! I highly recommend Called 2 Serve HVAC!!! Thanks Carl!

  • *****

    I recently used the Called 2 Serve team of Carl and his guys to install a 13K BTU split system heat pump in a studio bedroom. Carl came to my home, we discussed options. He quoted me 30% and 80% less than 2 of his competitors.

    Usually, I hover near service people to ensure they don't take a terrible detour during their work. With Carl's guys, I didn't have to. They arrived at the pre-agreed time, ran new electric from the sub-panel, and cleaned up nicely. Absolutely no fuss. They were knowledgeable, courteous, efficient. Also, I'm grateful that Carl didn't add the "Coronado up-charge" that many contractors include in their pricing. I would definitely use Called 2 Serve again.

  • *****

    This company deserves its 5-star rating. Called 2 Serve fixed in two hours the ac problem that two other ac companies had failed to resolve in multiple appointments. Our ac worked intermittently and did not turn on when it was most needed. As would happen the ac worked whenever the repairmen arrived; their reaction was that they could not diagnose the problem when the ac was already cooling the house. Even so they went through their rituals by adding components they said would help. The last straw happened last week. The ac was not working this time when the repairman came. After checking the unit he told us that the ac was low on coolant but he could not fix it that day because he didn't bring freon and needed a device he didn't have. Enter Called 2 Serve who came today when the ac was again working fine. Carl the owner said the same thing about diagnosing the problem when the ac was working. Deja vu? Thank goodness, this time we had called the right company. Carl and his assistant inspected the unit and took measurements of the pressure. He thought the ranges were a little low but that this did not explain why the ac kept shutting down and not turning back on. He noticed water dripping from the roof and realized it was release from the secondary drain, meaning that the primary was clogged. He explained that this could cause the ac to shut off. He went upstairs to the master bathroom where the ac drain was connected to the sink and had his assistant suction the line; the sink drain was also clogged which he cleared. Carl next climbed through the access portal to the roof to verify his suspicions, checked the line was clear, and later added tablets in the drain pan to prevent mold build-up. Still he felt there might be another reason for the ac's intermittent performance. He checked the two thermostats and found that they had been programmed to shut off during the daytime. He reprogrammed the thermostats. All the while he was working Carl explained what he was doing and why; he felt people should know the basics about ac maintenance in their home. The coolant levels were fine after all but he noted the unnecessary components that had been added to the ac unit by the other repairmen, a sure giveaway for unscrupulous work. The ac is now working fine. Called 2 Serve's charges were fair, their customer service excellent, and the results positive. Carl is honest, straightforward, and personable. We highly recommend Called 2 Serve.

  • *****

    My dad asked me to find him a contractor for his ac that stopped working. He called them Friday night around 7, and they called back saying they could be there between 9-10 the next morning. He showed up on time, told my dad it was a simple fix he just needs to go to the hardware store, told my dad what he needs to purchase and didn't charge him. My dad was very happy, and asked me to post a review.

  • *****

    Carl was very nice and professional. He knows what he is doing and is on time and very efficient. When I first called him, I had to leave a message and did not get a call back. I tried calling again...because everyone deserves another chance and he was very apologetic about not returning my call and was grateful that I called again. He scheduled a visit right away and follows up when it's the day of the appointment. Carl texted me to let me know he was on a call that was longer than usual and I opted to have him come the next day instead. I received a call from him today saying he could come earlier and I said that was fine. He showed up within 30 minutes, checked out the AC unit and got it fixed within 30-40 minutes. The cost seemed reasonable and I like to support hardworking small businesses. Knowing he is also a neighbor was another bonus. I highly recommend him for AC repair. Thanks for the good work!

  • *****

    Just had our AC unit serviced. We're a commercial space (Freelance hair salon) and got a wild range of quotes. These guys showed up on time, personable, no nonsense, and no extras. Received a fair price and would definitely recommend.

  • *****

    Had Carl come to my home yesterday to do a yearly checkup on my system. He was very professional, explained everything he was doing along with his recommendation. It turned out I needed 2 capacitators which were leaking. He and his understudy were here for about 75 minutes. Tested everything, checked drainage. Price was very fair. Highly recommend this gentleman to anyone looking for an honest, fair HVAC technician.

  • *****

    Fair price and fixed the problem.

  • *****

    Top notch service. Came on their way home, as I'm in their neighborhood, and replaced a fuse that was causing our problem. Then went above and beyond the typical service call and helped us program our thermostat! I highly recommend Called 2 Serve!

  • *****

    i was pretty unhappy with this company when they failed to keep an appointment. i posted a negative review and gave them 1 star. Since that review, Carl and James came to our home,
    and, without charge, spent a couple of hours checking out the system. All is now perfect.

    So, I take back the previous review. Give this company a chance. Every effort was made to
    correct a wrong. You can't ask for more than that!

  • *****

    We had to get heating installed in our second bedroom and had to have it completed quickly and to code. Carl was right over to help us plan a solution and his team quickly and efficiently installed a mini split. Carl got it done well within our timeline. I definitely recommend Carl and his team.

  • *****

    When our furnace died, Carl came over right away to evaluate the problem even though it quitting time. He was back two days later to install the furnace and he, Jose and James were all professional and prompt and we now having a warm house again. Even the dogs liked them. Highly recommended.

  • *****

    I called Carl to see if he could come fix our floor heater. After explaining the problem, he suggested that I make sure I had the appropriate thermostat before I had him come out. He told me what I needed and where to find it. Well, it turned out to be the problem. And, although Carl didn't get any business this time, I will sure keep him in mind for next time!

  • *****

    Our GE furnace died this Thanksgiving at roughly 37 years old (don't make em like they used to eh?). RIP. Probably would have kept chugging along if it hadn't been for faulty wiring in the wall which fried the brains. SDGE did their annual inspection and said we needed to call out a professional. Our first inclination was to call out the big dogs, however we decided to give Carl and his team a shot. We set the appointment for diagnosis, Carl was on time and his evaluation indicated that nothing could be done to fix our current furnace because it was so old, the mfgr doesn't even make them anymore, and there's no parts available; pretty much a slam dunk for replacement. The day of the replacement appointment, Daniel and James came out on time and did the swap. Later that day Carl came out after everything had been completed to inspect and tie up any loose ends. Carl is very much a details oriented person that wants to make sure it not only works good, but looks good even though it isn't seen. As a details oriented, moderately OCD type individual myself, I really appreciate this. They could have just as easily come out and threw in the new furnace and left it looking ugly, shut the door and nobody would ever notice, but he'd know, and I'd know. This guy is a veteran with integrity who deserves your business. It was an absolute pleasure having him and his team out at my house and I'd call them back in a heart beat.

  • *****

    We have called upon Carl twice now for a heating issue. Both times he was very responsive and solved the problem. He knows what he is doing and is an honest, capable and friendly technician. I am so glad we found someone close to us to take care of our HVAC issues.

  • *****

    It was December 29th, the coldest streak of the year to date, frost on the grass kind of cold. I get a call from my tenant (with a couple of children) saying the heater is broken and they are freezing. So I call one of C2S' competitors and tell them my dilemma. Well we can get out there next week sometime. Good thing they aren't a plumbing company right? So I looked at Yelp and came across Called 2 Serve. I am so happy I found them. Not only were they able to get out there the same day, they diagnosed the problem and fixed it for an extremely fair price.

    Look, I was over a barrel here. I live in North County, my rental is in Clairemon,t and I could not make it down there. I was prepared for the worst, truly. It was a minor problem that they could have blown into something major. They are diligent, professional, courteous and prompt. Carl (the tech) also kept me informed every step of the way. Being a real estate broker I have opportunity to recommend companies I believe in, you can bet C2S will be on the list of trusted companies from this day forward. Five Stars!

  • *****

    It doesn't get better than Called 2 Serve. Carl and another gentleman arrived and made a potentially painful visit pretty painless! They are knowledgable, affordable and the customer service is OUTSTANDING!!!!! Probably my most favorite part since customer service seems to be a thing of the past. Seems like a good family business and I for one encourage everyone to keep that business going. Thanks Carl you made my day.

  • *****

    Hands down this is the very best company to call if you are in need. this is exactly where i was in bad need. Furnace is out, the first company i called came out and put a wrong part on my old furnace and blew the circuit out! then they tell me I will need to contact an electrician to fix it because they are not licensed electricians. They caused a different problem than they were called out to fix and now i have to pay for their mistake? Well, yes. because i was just post-opt from double mastectomy and in bed sick and freezing, just needed this problem to be gone. I found Carl Johnson at C2S, so happens he's 2-blks away. he came out in the dark and pouring rain with flashlight and after an already long hard day, he accessed the problem and did exactly what was needed to get heat in. He has been such a blessing to me and my husband. He is honest, hard working, clean. His crew was an example of "Treat People the Way You Would like To Be Treated" . . . Bless him and his crew. .
    Thank you Carl

  • *****

    I just used Called 2 Serve install to install central air conditioning in my home yesterday. I received bids from 3 or four various contractors, and not only did Carl come in well below any of the others, his estimate included full replacement of my old drafty metal ducting with insulated R6 flex-duct, in addition to the actual AC installation. He can be difficult to get a hold of at times, but if you are persistent, it is well worth it. Carl and his team always arrived on time, and worked tirelessly until the job was complete. I was very impressed with their professionalism and work ethic. I would suggest performing your own 'Manual J' calculation for air conditioner sizing, as it seems like contractors tend to overestimate the size needed for a structure. I would definitely recommend Carl and his team for any of your HVAC needs.

  • *****

    I called Carl over the years for three different AC jobs. His initial cost estimates always match his final invoice. No surprises. His prices are very reasonable. More importantly, he is honest and dependable.

Reviews

Star Rating: